Frequently asked questions

Mill is course-authoring (AI-powered SCORM creation). Hall is the managed LMS, delivery, compliance, certificates, learners. Inn is the verified expert network, trainers, coaches, subject-matter specialists, plus peer learning circles for HR leads running L&D alone. The three are deeply integrated: a gap detected in Hall surfaces an expert in Inn, a course authored in Mill publishes straight to Hall. You can use Hall without Mill or Inn, but the value compounds when you use all three.

Growing organisations with 20 to 500 employees, worldwide, typically in logistics, food retail, hospitality, manufacturing, and regulated services. HR leads, L&D coordinators, and team managers are the primary buyers. We're deliberately not trying to serve Fortune 500, the complexity tradeoffs ruin the experience for the 60-person company running six franchises.

A managed SaaS. You log in through a browser, but unlike self-service LMSes, Hall handles the operational work, content authoring assistance, compliance tracking, renewal reminders, trainer matching. Your HR lead focuses on people; Hall runs the learning infrastructure.

On a Hetzner server in Germany: the application, the database and file storage. A few services outside the EU take part, such as email delivery and the default AI model; the trust center lists each one, what it receives and when it is used. An organisation can choose Mistral, in France, as its AI provider.

Yes, by default. EU data residency, Data Processing Agreement included, per-user consent captured at sign-up, lawful-basis mapping documented per feature, and Article 15/17/20 requests fulfilled automatically through the /me/my-data endpoint. See the compliance page for the full breakdown.

Yes. Learning records, signed certificates, compliance evidence, and user data export as structured JSON or PDF. On termination we export everything and delete our copy within 30 days. No hostage data, no export fees.

You are. ColPort is your Data Processor under a DPA you sign before first login. We process on your documented instructions only; we don't mine your data for any other purpose, and we never use it to train third-party models.

Not through a built-in connector yet. Hall has an HR webhook: your HR system, or an integration tool in between, sends new hires and changes to it, signed with a shared secret, and Hall creates the account, sends the welcome email and starts onboarding. Tell us which system you run and we'll check the route with you before the call.

Yes. SMS tokenised learning is our most differentiating feature for blue-collar workers. Employee gets an SMS, taps the link, training opens in the browser, progress is tracked fully, certificate issued on completion. No app, no password. Phone numbers are AES-256 encrypted at the storage layer.

Claude (Anthropic) for all AI features, five role-specific assistants, autonomous gap detection, scenario-based assessment generation. Payloads are anonymised before leaving Hall; no PII ever reaches the model. AI features require a one-time DPIA attestation by an Org Admin before activation.

Yes on Growth and Enterprise. Custom subdomain or fully custom domain (e.g. academy.your-brand.com), logo, colours, email sender name, and PWA manifest. On Enterprise you can also remove the "Powered by ColPort" footer entirely.

A 200-person organisation typically runs pilot in week 1–2 and rolls out fully in week 3–4. Hall's HR webhook creates each new hire's account and starts their onboarding, so the HR lead doesn't do that by hand. We run the first cohort alongside you.

Every demo is run by one of the founders. Paid customers get Slack access and a guaranteed 24-hour email response. No outsourced support, no chatbots. support@colport.io goes straight to the team.

Yes. We import course catalogues, learner records, and certificate history from most major LMSes (Cornerstone, Docebo, 360Learning, TalentLMS, and others). Course content transfers cleanly. Compliance history is preserved with audit-grade attribution.